Bilet.Railways.Kz - log into your personal account and buy a ticket for a train in Kazakhstan

Bilet.railways.kz is a convenient website for purchasing train tickets in Kazakhstan. Just go to our website and create your personal account by following these steps:

Create an account

Start by creating your account by following these detailed steps:

1. Visit the site: Open your favorite browser and go to the home page of Bilet.railways.kz.
2. Start registration: Click on the “Registration” button located in the upper right corner of the page.
3. Fill out the registration form:

• Entering email: Please enter your active email address as this will serve as your primary method of communication.
• Email confirmation: Re-enter your email to ensure accuracy and prevent errors.
• Creating a Password: Choose a strong password that is easy to remember but difficult to guess.
• Password confirmation: Enter the password again to confirm it.

4. Complete registration: After filling out the form, click the “Register” button. You will then receive an email to activate your account.

Access to your account

Sign in to manage your bookings and update your personal details:

1. Go to login page: Click the "Login" button in the upper right corner of the main page.
2. Login details:

• Username/Email: Enter your username or email address associated with your account.
• Password: Enter the password.

3. Login to your account: Click the "Login" button to go to your account dashboard.

Password recovery

Easily recover your password if you have forgotten it:

1. Select "Forgot your password": Click on the link “Forgot your password?” on the login page.
2. Provide identification details: Enter your email address or username for your account.
3. Request reset: Click "Reset Password" and follow the instructions sent to your email to reset your password.

Booking e-tickets

Make sure you are logged in to book your e-tickets:

1. Login to your account: Make sure you are logged in to your account to access the ticket booking section.
2. Provide travel details: Enter all the required information about your trip, including:

• Start and end points: Select origin and destination stations.
• Travel date and time: Select your travel date and time.
• Traveler Information: Fill out information about each traveler, such as names and identification numbers.

3. Confirm and pay: Make sure all details are correct and proceed to payment. Complete your purchase using your preferred payment method.

Availability and purchase of tickets

Tickets for different routes are available at different times:

1. Availability check: Check our website or use the app regularly to find out when tickets are available for your desired route.
2. Early booking: Buy tickets as soon as they go on sale to ensure you get the best seats and prices.

Using our mobile application

Our mobile app makes it easy to book tickets on the go:

1. Download: Get our app on App Store or Google Play.
2. Sign in: Use your account credentials to log into the application.
3. Booking management: Book new tickets, check existing reservations and update your personal details directly through the app.

Return policy

Our refund policy depends on the type of ticket and time of purchase:

1. Full refund: Available if you canceled your purchase within the specified period before your scheduled departure.
2. Partial Refund: Issued if the cancellation occurred closer to the departure date, but still within the allowable period.
3. Non-refundable: Tickets cannot be refunded after a certain period or after the train has departed.

Baggage handling

Understanding baggage rules is essential for a smooth trip:

1. Baggage acceptance: Check the weight and size restrictions for luggage on your itinerary.
2. Baggage drop off: Luggage can be checked in at specially designated areas at the station.
3. Excess and oversized baggage: Be prepared to pay extra for baggage that exceeds the standard allowance.

For further assistance, our customer service team is available to assist through our website or by phone. This advanced guide will help you navigate our services more confidently and effectively.